Good to know
Questions,
answered.
The practical side of the corner — arrival to checkout, pool to parking. Anything else, write to us; a person answers.
Booking & Arrival
When are check-in and check-out?+
Check-in from 3:00 PM; check-out by 11:00 AM. Early check-in and late check-out are available for $35 each, subject to the day's arrivals — add either when you book or message us the day before.
Is booking direct actually better?+
Always. Direct bookings get our best available rate and first priority on room requests. If you ever find a lower public rate for the same room and dates, write to us before you book it — we'll take care of you.
What's the cancellation policy?+
Free cancellation until 7 days before arrival; cancellations within 7 days, or no-shows, are charged the full stay. Prefer to save? Our non-refundable rate is 10% less, paid at booking and not refundable. The full terms are shown on the booking page before you pay.
When is payment taken?+
Full payment is charged at the time of booking.
Is there a minimum age to check in?+
Yes. The guest checking in must be 21 or older and show a valid photo ID.
Can you hold our bags?+
Yes. Luggage storage is free, subject to availability. Let us know your arrival or departure time and we'll keep your bags safe.
How do I get here from the airport?+
Luis Muñoz Marín (SJU) is 8 to 15 minutes by car, depending on traffic. Rideshare runs $18–25; we also arrange private transfers for $45 each way — add one to your booking and your driver will be waiting with your name.
Is there parking?+
Stay at Mare sits on a walking street more than a driving one — most guests never need a car. If you bring one: on-street parking on Calle Taft and the surrounding blocks, plus paid lots within a five-minute walk. Ask at check-in and we'll point you to the best current option.
The Hotel
Tell me about the pool — is it really "turnkey"?+
Yes, and we mean it literally: the saltwater pool is maintained daily and open 8:00 AM–10:00 PM, every day, with towels at the ready. It serves our fourteen rooms only, so it never feels like a scene. Quiet hours start at 10:00 PM; no glass on the pool deck; children swim with an adult present.
How does the shared courtyard kitchen work?+
The open-air kitchen — fridge, sink and prep space — is yours from 7:00 AM to 10:00 PM. House rules are the ones a good roommate keeps: label what you store, wash what you use, and leave the counter the way the tile deserves. For anything beyond coffee and a poolside lunch, remember your two best kitchens are on our corner.
Is there air conditioning and Wi-Fi?+
Every room has individual climate control and fast fiber Wi-Fi that reaches the courtyard. The signal survives video calls; whether your vacation should is between you and your calendar.
Is Stay at Mare accessible?+
Room CORAL (No. 26) is our ADA room: step-free route, transfer-height queen, accessible bath with grab bars, widened clearances. The courtyard, pool deck, and front entrance are on the accessible route. Email us and we'll walk you through the details before you book.
Can we bring the kids? What about pets?+
Children 10 and older are welcome. We're not able to host children under 10. Our Bahía Doble rooms sleep four, and the calm end of Ocean Park is the city's gentlest beach. We're not able to host pets; only documented service animals are welcome, out of care for a small shared courtyard.
Is smoking allowed?+
The hotel and courtyard are smoke-free. We'll point you to a spot outside the gate.
What are quiet hours?+
10:00 PM to 8:00 AM in rooms and courtyard. It's a fourteen-room hotel; sound carries kindly, so we keep it kind.
The Beach & The Neighborhood
How close is the beach, really?+
One block. Walk out the front door, turn toward the water, and you're on the quiet end of Ocean Park Beach in about two minutes — the calm, swimmable stretch locals pick on purpose. Beach towels are included with every room; reserved chair-and-cooler kits are $15/day.
Where do I eat without going far?+
You don't go far. Café Regina (coffee, mornings) is on the corner, and Hilda (the most original sandwiches in San Juan) is right across the street — thirty seconds, door to counter. Calle Loíza, one of the city's great food streets, starts at the end of our block. Old San Juan's dining is a 10–12 minute drive. Ask us for our current, opinionated list.
Is the neighborhood safe?+
Condado is one of San Juan's most walkable, most visited neighborhoods, and our corner stays lively into the evening thanks to the cafés and Loíza's restaurants. Use the same city sense you'd use anywhere: stick to lit streets late, don't leave phones on beach towels, and ask us anything — honest local guidance is part of the job.
What should we actually do while we're here?+
For a first morning, take a swim at Ocean Park Beach, one block away. In the afternoon, walk down the beach to Numero Uno for drinks on the sand. For full days, our Experiences menu has El Yunque and the Bio Bay. Beyond that: sunset at the Condado lagoon, art in Santurce, forts in Old San Juan. Tell us your pace at check-in and we'll shape the days to it.